Article PRO Hits the Ground Running October 2024, by Mark Billings, Product Manager, Ritam Technologies, LLC Problem: When Tommy McGraw of McGraw Event Pros, LLC, approached industry veteran, Bridget Lundberg, to be his sales and office manager, she had to pull together everything necessary to make this new business a success. Solution: Drawing from her past experience Bridget contacted Ritam Technologies, LLC, for their Summit Rental System. She knew that much had changed since her last usage, and she was right. Ultimately, Bridget selected the Pro edition for her office computers, including one for the route manager in a separate office, Summit Mobility apps for her technicians, and the Summit Customer Account Web Portal for customers to make online payments, place orders, and more, 24/7/365. Results: New customer quotes are a snap! Billing options now allow selected subdivisions to be combined onto a single invoice, satisfying a key customer requirement. Pro-rations are automatic; invoices are emailed with one click, routes are optimized effortlessly, technicians have what they need at their fingertips through the mobile app, and progress monitoring from the office. “With other programs I have used in the past, support could take 3 days for a response. With Ritam, a phone call or email are usually addressed instantly, and anything more involved receives same-day results,” Bridget says. “The ease of this system, and how quick it is, with many functions from a single screen, keeps me from bouncing around to get things done. Even when we had a price adjustment, it was implemented within minutes. I feel confident in everything we do for billing and routing, and that nothing is missing.”