The following are the most frequently asked questions about the use and management of our Summit Array of software products. • Requirements • Licensing Software • Software ownership • What’s included • Delivery and Return Policy • Running Summit on the "Cloud" • Training and Technical Support • Updates and Upgrades • Upsizing Editions • Adding Users • Continuity Plan Q: What hardware and operating system software are required for Summit? A: Each work station must have Windows  10 or higher and high speed Internet connection (wired is best). Mac  users must currently install Parallels  or run BootCamp  to have Windows on your Mac and then be able to run Summit. Most any computer, whether desktop or portable, will be fine, but be aware that performance on the lower end computer chips (e.g. Intel i3) will not be satisfactory. We suggest getting a computer in the middle to upper-middle end (e.g. not even Intel i5 but rather i7 or i9, etc., or equivalent). Since the database is stored on our Cloud server, there is no need for a local “server” or “network” to manage Summit. Automated backups on our Cloud server protect your Summit data from unexpected events. Programs and files you store locally still need to be backed up, and you should create a procedure for that. You may also need to consider how to share files between stations, such as photos taken from the Summit Mobility app, or other documents. Q: How do I license the software? A: We recommend that you first take the time to review the product information and video demonstration, or schedule a live demo, before making a decision to license our products. Even with a glowing recommendation, it is best to see for yourself. This ensures that your expectations are aligned with what the software will do for you. Request a quote and place your order by contacting us at: Ritam Technologies, LLC P.O. Box 2940 Granite Bay, CA 95746 Sales: US/Canada: 800-662-8471 Sales: Local & International: 925-478-2730 Fax: 925-956-7589 E-Mail: Sales: sales@ritam.com E-Mail: General Info: info@ritam.com Q: Do I own the software? A: See Software Licensing Agreement and Warranty Q: What is included with my software license? A: See Software Licensing Options for details. Q: What is the delivery and return policy? A: See Delivery and Return Policy Q: Can I run the Summit software on the "Cloud"? A: Yes. Unless you make special arrangements, Summit data is automatically stored and accessed invisibly through our Cloud server. If you have remote users, installing the Summit program on their station or a portable computer will allow continued access, even when not in the office. Fast and stable Internet connections are the key elements. Q: How can I obtain training and technical support? A: Training Support: • New licensed users receive 60 days of unlimited free training & tech support (within reason), via email, telephone or internet connection (starts at program activation). Simply call for faster service or email if less urgent. • After the initial 60 days expire, Monthly subscribers and those under the Continuity Plan are provided a training & tech support allowance of up to 30 minutes each month (combined). Additional Training Support is available as follows: • No-cost training support is available for the occasional, quick question/answer. • Additional training is available for an additional cost and charged in 10 minute increments, as needed. • On-site training is available at additional cost. • Dedicated training time must be scheduled in advance. Training Support: 925-478-2730 (Monday through Friday 8:00am - 4:30pm Pacific Time) E-Mail: training@ritam.com A: Technical Support: No-cost technical support is available for product-related issues for the current product version (or up to two prior versions) and for the occasional, quick question/answer. However, additional technical support is available as follows: • New licensed users receive 60 days of unlimited free training & tech support (within reason), via email, telephone or internet connection (starts at program activation). Simply call for faster service or email if less urgent. • After the initial 60 days expire, Monthly subscribers and those under the annual Continuity Plan are provided a training & tech support allowance of up to 30 minutes each month (combined). Additional Technical Support is available as follows: • Technical support is charged in 5 minute increments, as needed. • Dedicated technical support time must be scheduled in advance. Technical Support: 925-478-2730 (Monday through Friday 8:00am - 4:30pm Pacific Time) E-Mail: support@ritam.com Q: How do I obtain updates and upgrades on my program? A: Updates (when available) are for program corrections and minor enhancements. Updates are included for the current product version only. Updates differ from upgrades, which are new versions that include major enhancements of the program and are distributed for Monthly Licensing or Continuity Plan subscribers. A separate charge applies for others wishing to upgrade. Contact us for the latest information. Q: How do I upsize my program edition? A: If you licensed the software through Standard Licensing, you will receive credit for your original licensing purchase when you upsize to a higher edition (i.e. Lite to Plus, Plus to Pro, Pro to Deluxe, Deluxe to Premium, or any steps in between), and you will only need to pay the difference. If you licensed the software through Monthly Licensing, you simply start paying the monthly cost of the new edition. We will provide the latest version with your upsized system. Please contact us to make the necessary arrangements. Q: How do I add users for my program? A: We will have to connect with you to install the program on any additional stations you require. We will update the license to reflect the change and allow all users simultaneous access. This is simplified for Summit Mobility app users, where the user downloads the app, and we simply update the license. If you have seasonal demand, we can also modify your licence before the next month, so that you only pay for what you need. Please contact us to make the necessary arrangements. Q: What is the Continuity Plan? A: A 12 month, renewable, discount subscription plan which allows users to keep their program current and receive a support allowance on a constant basis. The Continuity Plan can be paid for on a monthly or annual basis. What's included: • Monthly training and technical support allowance • All updates released • All upgrades made available • Special discounts • Early access to new releases • eBooks on building your business (as available) • Pricing and policies are locked in for the 12-month duration of the Plan and subject to change at the renewal or with a major upgrade or configuration changes For those enrolled in Monthly Licensing, the above benefits are already included. For those with Standard Licensing (aka Perpetual License), the Continuity Plan is the method of obtaining the benefits desired while keeping the monthly costs to a minimum. See Software Licensing Options for additional details.