Delivery / Return Policy Electronic Delivery / Installation: Our software products are exclusively delivered via Electronic Delivery/Installation: Upon purchasing a software license, we arrange for a convenient time to install the software on your stations as well set up the database on our Cloud server. Time must be budgeted for any data import we may perform for you. Third-Party Software and Hardware Products: Third-party hardware products, such as barcode labels are normally shipped directly from the manufacturer/supplier and may have various shipping time-frames. **NOTE: Shipping charges on third-party hardware vary depending on items and quantities ordered and cannot be predetermined. We will notify you of the charges as we confirm your order. Sales Tax: California Residents: Due to electronic delivery, CA Sales Tax does not apply, but it may for in-state third-party hardware purchases, in addition to any Shipping & Handling costs. Return Policy: Since we are installing the product at your direction, returns/refunds for installed products are not allowed. Prior to installation, any refund request will be honored, less card processing fees and any labor or expenses already incurred. Please reference our Software Licensing Agreement and Warranty. Warranty: We specifically disclaim any and all other implied or express warranties, representations, or conditions, whether warranty of fitness for a particular purpose, warranty of merchantability, or any others. However, we stand behind our products and provide superior support. To ensure you continue to receive support, staying current with your product version and support plan are important. Software Licensing Agreement and Warranty: All of our software products are licensed under the terms of our Software Licensing Agreement and Warranty. Please read it carefully.